PRIVACY POLICY AND PERSONAL DATA PROTECTION

Effective date: 14.05.2025

1. General Information

This Privacy Policy explains how Agencija Dabar DOO, with its registered office at Moravicka 2a, 11224 Vrcin, Belgrade, Republic of Serbia, company registration number 22106031, tax identification number (PIB) 115022050, hereinafter referred to as the “Agency”, collects, uses, stores and protects personal data of users of its website www.agencijadabar.com.

The Agency provides bookkeeping, accounting and administrative services, as well as consultancy and assistance relating to the establishment and registration of companies and sole proprietorships.

The Agency respects the privacy of its users and processes personal data in accordance with the applicable laws of the Republic of Serbia, in particular the Law on Personal Data Protection.

2. What Personal Data Do We Collect?

Depending on how you use our website and services, we may collect the following categories of personal data:

Contact information: first and last name, telephone number and email address.
Business information: company name, legal form of business, information about a company or sole proprietorship, and information necessary to provide the agreed services.
Inquiry information: information you voluntarily provide through contact forms, Google Ads lead forms, email, telephone or other communication channels.
Information required for accounting services: business and financial documents, invoices, billing records, payroll records and other documentation, to the extent necessary to provide the agreed services and fulfil legal obligations.
Technical information: IP address, device and browser information, website usage data and cookie information, depending on the website configuration and your choices.

Please do not submit your national identification number, copies of identity documents, bank details or other sensitive documentation through public contact forms unless specifically required and unless we provide an appropriate secure channel for submission.

3. Why Do We Use Your Personal Data?

We process personal data for the following purposes:

Responding to inquiries and requests for quotations.
Contacting prospective clients regarding bookkeeping and accounting services.
Providing contracted services and communicating with existing clients.
Preparing documentation and providing administrative assistance with company establishment and registration.
Complying with legal, accounting, tax and other obligations.
Maintaining website security, preventing misuse and resolving disputes.
Analysing website traffic and measuring advertising performance, where appropriate tools are used and a valid legal basis exists.

We do not use personal data for purposes incompatible with the original purpose of collection, unless such processing is permitted by applicable law.

4. Legal Basis for Processing

We process personal data only where an appropriate legal basis exists under the Law on Personal Data Protection.

Depending on the circumstances, the legal basis may include:

Taking steps at your request before entering into a contract or performing a contract.
Compliance with the Agency’s legal obligations.
Your consent, where consent is the appropriate legal basis.
The legitimate interests of the Agency or a third party, where the legal requirements are met and your rights and freedoms do not override those interests.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

5. Contact Forms and Google Ads Lead Forms

If you submit an inquiry through a contact form on our website or through a form displayed in a Google advertisement, we may process the information you provide, such as your name, email address, telephone number, company name and details of the service you are interested in.

We use this information to respond to your inquiry, prepare a quotation and, where necessary, continue communicating with you regarding your request.

When information is collected through Google Ads lead forms, Google may process certain information in accordance with its own policies and its role in providing that service. Information may also be processed through other technical service providers we use, according to their functions and applicable law.

Submitting an inquiry does not automatically subscribe you to marketing communications. We use personal data for direct marketing only where an appropriate legal basis exists.

6. Who May Receive Your Personal Data?

We do not sell personal data.

We may disclose personal data only where necessary for the purposes described in this Policy, where an appropriate legal basis exists or where disclosure is required by law.

Recipients may include:

The Tax Administration, the Serbian Business Registers Agency and other competent authorities, where necessary or legally required.
Providers of website hosting, maintenance, business email and technical support.
Google and other providers of analytics and marketing services, where such tools are active on the website.
Business partners and other processors acting on our instructions where necessary to provide our services.

Where required, we enter into appropriate data processing agreements with processors and implement measures to protect personal data.

If personal data are transferred to another country, such transfers will take place only where the applicable legal requirements are met.

7. How Long Do We Retain Personal Data?

We retain personal data only for as long as necessary to fulfil the purposes for which they were collected, unless a longer retention period is required by law or necessary to establish, exercise or defend legal claims.

Prospective client inquiries: for the period necessary to handle the inquiry and related communications, followed by any applicable retention period.
Existing client information: for the duration of the business relationship and afterwards, for periods required by law or necessary to protect legal interests.
Accounting and tax documentation: for the periods prescribed by applicable legislation.
Technical information and cookies: for periods determined by the type of data, purpose of processing and settings of the relevant tools.

After the applicable retention period expires, we delete or anonymise the data unless there is a legal basis for further retention.

8. Cookies and Analytics Tools

Our website may use cookies and similar technologies to ensure proper website functionality, remember preferences, analyse website traffic and measure advertising performance.

Depending on the tools actually used, these may include Google Analytics, Google Ads conversion tracking or other technologies.

Strictly necessary cookies may be used where required for the website to function. We obtain consent for analytics and marketing cookies where required by law.

Users can manage cookie preferences through the available consent banner and their browser settings. Disabling certain cookies may affect some website features.

9. Data Security

We implement appropriate technical, organisational and other measures to protect personal data against unauthorised access, loss, alteration, disclosure or other unlawful processing.

Access to personal data is restricted to individuals who need the information to perform their duties or provide agreed services.

However, no method of internet transmission or data storage can guarantee absolute security.

10. Your Rights

Under applicable law, and subject to the relevant legal conditions, you may have the right to:

Obtain information about whether we process your personal data.
Access your personal data.
Request the correction or completion of inaccurate or incomplete data.
Request the erasure of your personal data.
Request restriction of processing.
Object to processing, where applicable.
Request data portability, where the legal requirements are met.
Withdraw your consent where processing is based on consent.
Lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia.

You may contact us using the contact details provided in this Policy to exercise your rights.

We respond to requests within the time limits prescribed by law. In certain circumstances, we may request additional information to verify your identity.

11. Confidentiality of Accounting and Business Documentation

Documentation provided by clients for bookkeeping, accounting and administrative services is processed to the extent necessary to perform the agreed services and fulfil legal obligations.

Clients are responsible for providing accurate information and documentation that they are authorised to disclose. The Agency takes appropriate measures to maintain the confidentiality and security of documentation accessed in the course of its work.

Where we process information about employees, suppliers or other individuals on behalf of a client, the respective roles and obligations relating to data protection are determined according to the actual relationship and applicable law.

12. Links to Other Websites

Our website may contain links to other websites. We are not responsible for how other service providers collect and process personal data on their websites.

We recommend reviewing the privacy policies of those websites before using them.

13. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy when necessary due to changes in our services, data processing practices or applicable legislation.

The updated version will be published on this page, together with the date of the latest revision.

14. Contact Information

For questions regarding this Privacy Policy or the processing of personal data, please contact us:

Agency name: Agencija Dabar DOO
Registered address: Moravicka 2a, 11224 Vrcin, Belgrade, Republic of Serbia
Email: officedabar@gmail.com
Telephone: 064/568-21-55
Website: www.agencijadabar.com

If you believe that your personal data have been processed in violation of applicable law, you have the right to contact the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia through the official website: https://poverenik.rs/